- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
Running a cannabis dispensary isn’t as simple as running a retail store. It is a complex environment which requires specific compliance and standards. Our Cannabis Dispensary Management course describes the process of every transaction, inventory movement, marketing, hiring a team, cash-handing procedures, and loss prevention.
After completing this course, you should be able to:
- Describe the essentials of a dispensary compliance framework
- Recognize elements of product knowledge and inventory management
- Recall the basics of the customer experience and retail sales
- Identify activities related to human resources and team development
- Define loss prevention and security standards
Cannabis Dispensary Management Module 1
Cannabis Industry and Products
- History of Cannabis in America
- Federal Law vs. State Law
- Medical Cannabis Markets
- Adult-Use (Recreational) Cannabis Markets
- Economic Impact of Legal Cannabis
- What a Manager Needs to Know and Why
- Strains and Terpenes
- Flower, Concentrates, Edibles, Topicals
- Responsible Use
Cannabis Dispensary Management Module 2
Regulatory Compliance and Inventory Management
- Legal Framework
- Federal-State Conflict
- State Licensing
- Inspections
- Daily Sales
- Common Compliance Failures and How to Prevent Them
- Seed-to-Sale Tracking
- Cannabis Supply Chain
- Receiving Process
- Storage and Product Quality
- Inventory Reconciliation and Cycle Counts
Cannabis Dispensary Management Module 3
Customer Experience and Retail Sales
- Understanding the Cannabis Customer
- Consultative Selling
- Product Knowledge
- Handling Special Customer Situations
- Responsible Sales and Compliance Connections
- Building Customer Loyalty and Community
- Staff Training and Performance
Cannabis Dispensary Management Module 4
Human Resources and Team Management
- HR Legal Framework
- Recruiting and Hiring for a Cannabis Dispensary
- Onboarding
- Performance Management
- Compensation, Benefits and Retention in Cannabis Retail
- Building a Team Culture
Cannabis Dispensary Management Module 5
Customer Service, Patient Experience and ID Compliance
- Medical Patients and Adult-Use Customers
- Customer Service Interaction
- ID Verification
- Acceptable Forms of Identification
- How to Check an ID Correctly
- Spotting Fake, Altered and Borrowed IDs
- When to Decline a Transaction
Cannabis Dispensary Management Module 6
Security and Loss Prevention
- Surveillance Camera Systems
- Alarm Systems and Access Control
- Vault and Safe Requirements
- Internal Controls
- Point-of-Sale Controls and Transaction Integrity
- Robbery Response and Emergency Procedures
Cannabis Dispensary Management Module 7
Financial Management and Marketing
- Banking and Financial Services for Cannabis Businesses
- Reading Financial Statements
- Key Financial Metrics
- Cash Management Systems and Compliance
- Cost Structure and Expense Management
- Budgeting and Financial Planning
- Cannabis Marketing
- Loyalty Programs and Customer Retention
- Community Relations
Cannabis Dispensary Management Module 8
Technology and Leadership
- Seed-to-Sale Tracking
- Cannabis Point-of-Sale System
- Online Ordering, Delivery and Digital Customer Journey
- Data Analytics
- Leadership Frameworks and Styles
- Building and Sustaining a High Performance Team
- Ethics, Equity and Responsibility in Cannabis Leaderships
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!
After completing our Cannabis Dispensary Management course, students will be prepared to take the NCCB Certified Cannabis Dispensary Management (CCDM) national certification exam.
**Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player